Steven Carter
Steven Carter, Chief Executive Officer and President
Mr. Carter has more than 26 years of experience in end-to-end service fulfillment, helpdesk/call center management, and his helpdesk/call center services organizations consistently rank among the tops in the industry according to industry analysts. Prior to founding ii2P, Mr. Carter held senior executive positions where he directed the day-to-day strategy, planning and operations for Call Center and helpdesk organizations for CSC, Siemens ICN, Computer Generated Solutions (CGS) and IBM.
William Miller
 William Miller, Chief Marketing and Sales Officer
Mr. Miller has 19 years in the IT Outsourcing industry, holding responsibility for all phases of the product life-cycle for helpdesk and call center support products and services including strategic vision, product design, market development and sales and service delivery. Prior to founding ii2P, Mr. Miller held global management positions at CSC and Entex Information Service.
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Thomas V. Goonan
Thomas V. Goonan, Vice President – Client Services | Cross Functional Services
Mr. Goonan has over 16 years experience in the IT Outsourcing industry, primarily in the Service Desk support products and services arena. His responsibilities spanned several areas including new business pursuits, support for the transition and transformation of large accounts, project management, financial management, demand management, strategy and innovation, process and procedure development and improvement and productivity measures.
Scott Ringer
Scott Ringer, Vice President - Product Development
Mr. Ringer has over 13 years experience in the IT industry, 7 of which were directly related to end-to-end Self Service implementations. Experienced in all phases of Self Service, Scott oversees the growing product lines and services for ii2P. Combining common sense, strong reasoning and business skills, and a passion for customer service, Scott has a keen ability to consistently provide the right solution for the right time.
Chuck Wilson
Chuck Wilson, Practice Manager, Identity Verification
Chuck Wilson leads the Identity Verification Practice at ii2P. He is responsible for the MyLOK™ password management product and other identity verification initiatives using smart cards, PKI and biometrics. Chuck has been in the information technology industry for over 28 years. Chuck has been involved in a variety of identity verification initiatives throughout North America. Chuck’s career has focused on harnessing enabling technologies to develop and support innovative end-user solutions for a variety of industry sectors including enterprises, healthcare and government.
Michelle Carter
Michelle Carter, Administrative Operations Manager
Michelle Carter has held various positions in financial account management, responsible for account receivables/payables, billing and quality auditing, as well as corporate financial planning. Michelle has broad industry experience, spanning across major retail companies, private enterprise and government agencies. Michelle’s responsibilities include managing corporate finance, budget planning/tracking, auditing , billing and accounts receivable. Also responsible for expense processing, monitoring and audits.
Fernando Garcia
Fernando Garcia, Practice Manager - Optimization and Self Service
Mr. Garcia has over 11 years experience in IT and project management from a corporate environment and healthcare. Prior to joining ii2P, Mr. Garcia held the position of Program Administrator/ Manager at Cook Children’s Medical Center and Computer Sciences Corporation. His experience blankets across all areas of the Program and Project Management lifecycle. His roles in the IT industry stem from the Global IT outsourcing business ventures, to healthcare.
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