Steven Carter, Chief Executive Officer and President

Mr. Carter has more than 26 years of experience in end-to-end service fulfillment, helpdesk/call center management, and his helpdesk/call center services organizations consistently rank among the tops in the industry according to industry analysts. Prior to founding ii2P, Mr. Carter held senior executive positions where he directed the day-to-day strategy, planning and operations for Call Center and helpdesk organizations for CSC, Siemens ICN, Computer Generated Solutions (CGS) and IBM.

He is also a past winner of the Malcolm Baldrige Visionary Award and 18 other executive management awards. 

Mr. Carter pioneered and was the driving force behind the overall services delivery optimization effort for a Global IT Outsourcer. As a result of his efforts, the IT Outsourcer reduced its North American Field Services organization by a minimum of 25% with no degradation to customer service. Under his global leadership, Mr. Carter simultaneously reduced the number of helpdesk centers from 34 to 15 multi-client centers, reduced helpdesk unit cost by 50%, and improved Agent productivity by 66%! The Global IT Outsourcer recognized a $50M cost reduction in the first year, followed by an incremental $25M cost reduction in the second year as a result of this service delivery optimization effort across its 250 North American clients. Gartner acknowledged the services delivery optimization effort, managed by the helpdesk organization, as a key success factor in the Global IT Outsourcer's continued elevation in their Magic Quadrant assessment.