William Miller, Chief Marketing and Sales Officer

Mr. Miller has 19 years in the IT Outsourcing industry, holding responsibility for all phases of the product life-cycle for helpdesk and call center support products and services including strategic vision, product design, market development and sales and service delivery. Prior to founding ii2P, Mr. Miller held global management positions at CSC and Entex Information Service.

Mr. Miller has held responsibility for the delivery and operations management of regional and global helpdesks and call center services. Mr. Miller has developed and implemented global continuous improvement programs targeted to improve service delivery consistency and quality, employee and customer satisfaction and overall cost performance, and incorporating integrated Level 0, 1 and 2 services into a seamless service infrastructure. He is experienced in working with global multi-cultural environments. Mr. Miller has served as the primary industry relations interface for the helpdesk product line, performing executive briefings to Industry Analyst, Research groups in North America and EMEA.