Yes, ii2P is unique and we like it that way.  Everything we do is purposefully intended to drive adoption, increase the quality of the end user experience, and make it easier for you to benefit from an effective self service solution.

Hosted Solution
                            
Companies are increasingly leveraging outsourced services and hosted solutions.  ii2P leads the way in providing our self service solutions as hosted solutions, providing our customers with the following benefits: 

• The ability to focus more attention on their core business needs
• A partnership with an organization whose core expertise is self service innovative
• Lower costs through leveraged resources
• Relief from upfront hardware capital and software license expenses
• Eliminates learning curve to deploy and administer solution technologies
• Eliminates server administration costs
• Maintains version currency

Let ii2P carry the burden for you!

Our ii2P team has almost 100 years of helpdesk operational experience and over 150 years of outsourcing experience!  But that’s not enough.  We take our business very seriously and ensure that our team stays current on the skills necessary to deliver the best possible solutions.  A few of the certifications that we have collectively earned to ensure your helpdesk and processes are as streamlined as possible, and our technology solution is “fit for fight” include: 

1. Knowledge-Centered Support (KCS)
2. ITIL Foundation For Service Management
3. HDI Support Center
4. Six Sigma
5. PMP
6. Novell: CNA/CNE, Master CNE
7. Netware and NT
8. Microsoft MCP, MCP+, MCSE+
9. CompTIA A+ Certified Technician

Maximize Your Helpdesk Capabilities and Effectiveness, with ii2P!

ii2P's strategy/approach of building market-driven solutions fit the needs of our customers.  Customer feedback will always be very important to us, and we’ll continually focus on improving our products with our customers’ suggestions.  As the market goes in certain directions, we make sure we align our roadmap with those trends.  Just a few recent examples include supporting mobile devices, incorporating social networking/media, and providing Software-as-a-Service (SaaS) models for our services.

Our Solutions Contain the Functionality that You Want!

The trick to obtaining an ROI on self service technology is to get end users to actually use it.  This is where ii2P stands out in the marketplace, because we understand that all the failures out in the market are caused by companies just putting a self service tool out there and expecting everyone to find it and embrace it.  ii2P takes a different approach.  We literally drive the necessary process changes and adoption of a self service solution, and customize it to meet the users’ exact issues, ensuring maximum utilization of the self service tool and allowing the ROI to be earned. 

We Successfully Maximize Adoption and ROI!

Business environments are dynamic, and changes are constantly causing something in IT to change.  Self help content should be constantly evaluated and refreshed in order to keep up with all these changes and provide end users with solutions to the problems they’re currently experiencing.   ii2P provides an evergreen process by gathering input from many sources, such as: 

• Analyzing your ticket data to see what new issues may have arisen that require new or different content to be written
• Reviewing search results to see what keywords may need to be added so that future searches will yield a better result the next time
• Monitoring the utilization rate of the self help solution and running periodic marketing campaigns as needed when utilization dips
• KeyStone™ provides several different easy-to-use opportunities for end users to rate articles, provide feedback on articles, and to request new articles to be developed.  ii2P continually monitors this feedback and quickly incorporates the appropriate content updates. 

Self service is only effective after it becomes institutionalized as the primary source for support.
ii2P’s solutions change the end users’ preference for receiving support!