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ii2P is a market leader in delivering the necessary innovation and tangible results to companies looking feverishly for ways to reduce their spend for support while delivering incremental value to both their internal (IT end users) and external (consumer) customers. ii2P specializes in implementing and managing effective end user self-service solutions in complex, diverse enterprises. Everything we do is focused on enabling organizations to transform, not just improve, their existing end user support model, and to create a lasting platform for end user self-service that produces immediate and long-term reductions in support costs. By implementing ii2P solutions, organizations literally change an end user’s preference to the way they receive support. While “market leading” is a term that is often over-applied, particularly in our case it is accurate. Gartner recognized ii2P as one of its “2010 Cool Vendors” in 2010, spectacular for a company only 3 years old! The message ii2P is bringing to the industry especially resonates with Gartner, because it is one that brings true innovation to solving a dilemma that many of their customers face – finding an effective way to shift the cost of support to the lowest, most efficient level in an organization. With ii2P, that level is the end user. Each member of the ii2P Senior Management team has decades of experience in providing end user support, as all have had long careers in the IT outsourcing industry. As such, we have enjoyed success in creating true change in customer environments by following a proven approach: optimize the existing services infrastructure to generate improvements in service delivery within the organizations; integrate process improvements across the service organizations to create and instill the management disciplines for continuous improvements, then leverage those achieved efficiency improvements to support the implementation of the end user self-service platform. Following this approach, organizations establish a lasting platform that will deliver long-term benefits. ii2P’s emphasis is on driving end user adoption, which creates growth and value, and it places less emphasis on expensive, under-utilized technologies. ii2P promotes an improved support service delivery model, and focuses on changing user behavior to use that model. To support that concept, ii2P provides tailored solutions specific to each of its customers. Improved end user productivity is the result of cohesive support combined with user-aligned technology, and integrated with efficient processes. ii2P managerial disciplines keep self service content fresh and effective which drives end user adoption. End users respond positively to and ultimately prefer an approach that provides self support processes and management disciplines along with updated knowledge management information for end-users. And there are direct benefits to the organization as well:
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