Many companies attempting to implement IT self service end up with great technology that yield poor user adoption results, ultimately resulting in “portal to nowhere” and a lot of wasted money.  What truly differentiates ii2P from other vendors is our supporting services.  We’re great technologists that focus on the processes absolutely required to drive the use of your self service tools.  Our overall solution includes:

• Optimizing your helpdesk processes
• A KCS-verified knowledge management system so users can look up solutions to their own problems
• Developing the content for the knowledge management system that specifically addresses your call drivers, written for end users in a way that they can easily understand
• A self service password reset tool
• A one-stop, self service gateway where end users can easily find all their self service tools
• All the non-technical pieces that are required to drive the use of your self service tools

When combined – optimized helpdesk processes, great self service technology, an intuitive one-stop self help gateway, the right content solution, great marketing to the end users, continuous improvement to keep content fresh and relevant over time, and ongoing monitoring of metrics to ensure user adoption is sustained - you get dramatic cost savings and a solid ROI. 
 
Here is finally a way to reduce helpdesk costs without a sacrifice in quality, and no one does all this better than ii2P.  Our end-to-end solution can truly transform your end user support like no other solution, allowing you to dramatically reduce your expenses and create a self service support model that your end users will actually prefer over the traditional helpdesk.  ii2P’s solutions delivery is based on the following key elements:

• An in-depth assessment, identifying service desk improvement opportunities
• Customized, user-friendly, self service environment, integrated with clients’ existing services infrastructure organizations and processes
• Innovative and affordable technologies that are simple to navigate, easy to use, and industry best-of-breed
• ii2P-hosted infrastructure solutions for clients
• Full term development, creation and management of client-unique and industry-common resolution content
• Internal communications and marketing programs to drive end user adoption
• Continuous client monitoring and periodic performance reporting to sustain end user adoption

ii2P’s experienced and knowledgeable staff works closely with its customers to reduce overall support costs, improve end user productivity, and enhance end user experience.