Following its proven methodology for introducing self service solutions, ii2P has experienced exceptional end user adoption and significant improvements in service in key accounts.   In some cases ii2P customers experienced 20% to 50% fewer calls going to the helpdesk.  In each case, ii2P effectively changed end users preference to receiving support through Level 0.

Customers have realized equal success and benefit through ii2P’s skill and experience in re engineering a comprehensive Level 3-2-1 services platform.  Indeed, ii2P customers have recognized significant improvements to incident resolution, customer satisfaction and overall service quality.