Building an accurate repository of comprehensive, complex data is a tough assignment; keeping it refreshed and relevant over time can be daunting.  But this is what ii2P does.  We build content by writing to the knowledge level of your users, not ours.  We ensure consistency and comprehensive coverage.  The build process includes an assessment of your current content and the opportunities and needs for enhancement of knowledge base.  We assign a Content Author to work with your organization and identify its needs and to analyze content candidates.  We look at the organization’s knowledge base wherever it is located from ticketing systems to internal “how to” documents.  The result is a development of professional, easy-to-read content that is concise, relevant and accurate.

Unfortunately, content is fragile and perishable, and can grow stale over time.  That is why ii2P ensures that its content refresh process is updated with a pre-determined periodicity.  The Content Author will work with your enterprise to verify what content needs to be reviewed, then reviews each piece of content, evaluates new content for accuracy, relevance and completeness, removes and archives any content that is no longer needed, tests any cited links, and reports any issues.