Password reset calls generally account for 30-40% of a helpdesk’s call volume.  Deflecting these calls can generate tremendous cost savings for an organization.  ii2P supports two password management systems, depending on the needs of our customers:  (1) a centralized password management system and (2) a smart card based, de-centralized single sign-on solution. Both solutions are designed to securely enable self service password resets, even when users forget their current password. The difference between the ii2P solutions and all the other password solutions on the market is the ii2P focus on the non-technology pieces that are required to drive your user adoption. Without high user adoption, your password solution will be underutilized, your helpdesk will continue to receive password related calls, and you will not achieve an ROI on your technology investment. Given the high costs for supporting password resets via the Service Desk, resolving password resets with effective self service can save organizations money and improve staff productivity.