Most companies that we talk to achieve about a 20% adoption rate on their password management tool, resulting in technology that costs much more than the derived benefits.  If you do not have the proper processes in place to drive the use of your password reset tool, then you are leaving money on the table as technology alone is usually not sufficient to obtain the expected return on investment.  In addition to password reset technology, ii2P also specializes in analyzing and improving the business processes that drive up the user adoption.  Our adoption services will drive your self service password reset usage to the maximum possible, enabling your organization to further reduce your call volume and thus helpdesk costs, and to reap the full benefits of your technology investment.