SOUTHLAKE, TX, April 13, 2010 – ii2P (Integrity, Innovation, People), a leading vendor for IT self-service, today announced that it has been named among the “Cool Vendors in IT Operations Management, 2010” by analyst, David M. Coyle in a Gartner, Inc. report released on April 1, 2010.  This report highlights five vendors with innovative approaches and technologies that help address some of the challenges that IT operations management (ITOM) face today.

“Gartner’s inclusion of ii2P in the Cool Vendor report for 2010 is yet another affirmation that ii2P’s approach to IT self help is spot on,” said Steve Carter, CEO and President of ii2P.

Mr. Carter went on to point out, “… the preferred end user support model is here to stay.  ii2P intends to lead the industry in this transformation of the self service platform, and more importantly, to drive innovation through comprehensive end-to-end, self service solutions.” ii2P has been highly successful in achieving exceptionally high user adoption rates because it doesn’t just provide great technology, but it supports it holistically with such techniques as end user portals, content articles, process improvements, and rigorous monitoring of built-in feedback mechanisms to measure and maintain the uptake to ensure the technologies are actually used.   The main ingredient is creating behavioral changes that achieve lasting results. And ii2P has the experience to apply the right processes and disciplines to help its customers achieve their ROI goals.  ii2P has been especially successful in helping its customers implement innovative password solutions while dramatically reducing help desk costs and improving the end user experience.

This announcement comes on the heels of ii2P’s most successful year in its history.  The self service IT solutions offered by ii2P seem to have hit a chord with enterprises of all sizes.  William Miller, Chief Marketing Officer for ii2P summed it up:  “We are honored and humbled by this recognition, and we will continue to offer our customers solutions that promote a preferred end-user support model to make our customers more competitive and financially impact their bottom line.”

About Gartner’s Cool Vendors Selection Process

Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products, and services.  Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.

Gartner defines a cool vendor as a company that offers technologies or solutions that are:  Innovative, enable users to do things they couldn’t do before, impactful, have, or will have, business impact (not just technology for the sake of technology); intriguing, and have caught Gartner’s interest or curiosity in approximately the past six months.

About ii2P, LLC

ii2P specializes in optimizing IT self help operations, such as help desk support and process optimization, as well as design and implementation of self service tools. Its products and services help deflect service desk calls and deliver the needed information to the end users, all resulting in an end-to-end solution with lower costs.  All ii2P solutions are scalable and affordable for small companies or large enterprises across all verticals.