SOUTHLAKE, TX, October 19, 2010

CompuCom Systems, Inc., an IT outsourcing specialist, and ii2P (Integrity, Innovation, People), specializing in IT self help services, announced that they have teamed to deliver a solution that gives IT users the services they demand-self service and faster resolution.

According to a release, many in the workforce prefer to resolve their own issues rather than calling for help. This makes them happy and more productive, while also helping to reduce support costs. It's a winning solution all around.

CompuCom has long embraced a self service approach as an element in its IIM solution and working with ii2P takes it to the next level. ii2P offers the applications and, more importantly, the packaging and managerial disciplines that compel the workforce to use the tools that shape positive user adoption. And for users that are still tied to immediately calling the service desk, ii2P helps optimize support processes for those calls.

The two companies work closely together to deliver the total solution. At one global Fortune 500 client, the integrated solution has already produced a 50 percent reduction in service desk calls. This translates to cost savings, productivity increases and higher workforce satisfaction.

CompuCom an IT outsourcing specialist for incorporating international standards, real world experience, and ITIL best practices. The company is listed among providers in service desk, managed desktop, managed security, data center, remote infrastructure management, and hosted virtual desktop services markets.

ii2P specializes in providing IT self-help solutions, such as help desk support and process optimization, as well as the design and implementation of self-service tools. ii2P's products and services help deflect service desk calls and deliver the needed information to the end users, all resulting in a solution with lower costs and improved end user satisfaction. In this environment of self direction and independent action, ii2P offers customized self- help portals, process optimization, and password management systems. ii2P solutions are scalable for small companies or large enterprises across all verticals.