ii2P’S KEYSTONE 3.0 SELF-HELP SOLUTION IS NOW KCS VERIFIED V4

Consortium for Service Innovation Designates ii2P a KCS Verified v4 Vendor

SOUTHLAKE, Texas, August 25, 2011 – ii2P announced today that its KeyStone® 3.0 enterprise IT self-help solution has been designated KCS Verified v4 by the Consortium for Service Innovation. The certification also makes ii2P a KCS Verified v4 vendor.

KeyStone 3.0 is a one-stop, turnkey, self-help gateway and content library that enables and encourages employees to solve their own IT issues. It is built from the ground up to be open and flexible to suit the needs of both large and small businesses. KeyStone is highly scalable.

"The Consortium for Service Innovation is pleased to have ii2P as a KCS Verified v4 vendor. The Knowledge-Centered Support verification criteria are difficult to meet. ii2P’s KeyStone product has successfully completed the verification process and supports our KCS best practices,” said Melissa George, Program Director of the Consortium for Service Innovation.

“All ii2P products and services are designed as a response to needs in the marketplace,” said ii2P CEO and Founder, Steve Carter. “This certification by the Consortium acknowledges the hard work our team put in to making KeyStone 3.0 a robust and innovative knowledge management solution. This is how we’ve built ii2P into a leader in IT end-user self-service solutions.”

The Consortium has developed a list of minimum functional criteria and a set of scenarios through which vendors demonstrate their tools' ability to support the latest version of the KCS practices. The KCS Verified v4 designation is for major releases of products which successfully complete the KCS Verified v4 process.

ii2P specializes in creating preferred end-user support solutions for clients that reduce costs, significantly increase user satisfaction, and substantially improve productivity. For more information about KeyStone 3.0 and other ii2P products and services, visit www.ii2p.com.

About the Consortium for Service Innovation

The Consortium is a non-profit alliance of support organizations and technology providers.  The Consortium members collaborate to develop ways to improve the customer experience.  This innovative work bridges emerging academic principles into practices, which optimize business results.

About ii2P

Based in Southlake, Texas, ii2P LLC, specializes in IT self-help solutions. ii2P (Integrity, Innovation, People), was formed by an executive leadership team with a combined 100 years of experience in delivering leading edge, end-to-end IT support services.  ii2P provides tailored solutions for each client with the ultimate goal of enabling users to quickly resolve their own issues, rather than call a help desk.