High user adoption is driven by two primary forces:

• Easy-to-use and effective self service tools that result in a better experience than calling the helpdesk
• Keen awareness that the self service tools exist and the benefits they’ll derive from their use

If either of these two components is missing, self service will not be utilized.  First, ii2P provides easy-to-use and effective self service tools, including the following:

• One-stop portal to house all the end user’s self service needs in one location
• Easy-to-use GUI
• Powerful search engine to easily find the article that will resolve the user’s problem
• Continuous refresh of the content library so the necessary articles exist and actually resolve the issue

Next, ii2P provides defined, disciplined processes to ensure end user adoption for the end users within a given enterprise.  It does this by communicating change in the enterprise environment, by aligning end user education to new services and capability adoption, and by providing ongoing promotion and marketing to ensure continuous uptake of services.

As part of our KeyStone® solution, ii2P will:

• Assign Dedicated Communications and Marketing Lead
• Work Directly with the helpdesk to garner trend data and impart information to the service staff
• Provide On-Going Communications  with your staff, including the following:
  • Marketing Services – The emphasis is explaining the benefits of a given technology or process and how it will make an end user’s job easier, more empowering or provide greater security without complications
  • End User Forums – Discussion forums are periodically conducted to find out “what is working for them and what isn’t working”.  Recommendations are documented and reviewed with the enterprise management team.
  • Surveys– A semi-annual event, surveys garner excellent feedback that is analyzed, synthesized and shared with the enterprise
  • Training – Familiarity and comfort with a given technology is a crucial prerequisite to adoption.  ii2P designs its training materials to be easily understood and used as a reference.
  • Incentives –To attract employees and their management to use the self service site on a continuous basis