"KCS, developed by the Consortium for Service Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support organization. KCS is proven to allow service and support organizations to significantly improve service levels to customers, gain operational efficiencies, and increase the organization’s value to the company through knowledge management, (http://www.thinkhdi.com/certification/knowledgemanagement.aspx)"

ii2P understands and fully embraces the KCS Methodology.  In fact, we have made an investment in our team members to become KCS Certified.  Our self service product KeyStone® is KCS Verified.