ii2P understands that technology alone is usually not sufficient to get the expected ROI from a password management solution. Business processes, user adoption, communication and training are equally important elements that are often overlooked, resulting in technology that never achieves a return on its investment.

Password reset requests can represent as much as 40% of the volume that comes into your help desk, resulting in significant labor costs to an otherwise simple problem.  ii2P has the knowledge and experience necessary to successfully implement your selected self-service password reset solution, and help you achieve exceptional end user adoption levels within your company, eliminating those calls and costs.

ii2P specializes in getting end user adoption by analyzing and improving the business processes that drive user adoption of your password management tools, and in optimizing help desk processes for those calls that continue to come in for password resets. The result is an end-to-end solution that allows you to reduce your password-related expenses and to achieve your anticipated ROI.

Companies often experience initial reductions in helpdesk calls for password resets, only to see call volume creep back up over time as your environment changes, or the program becomes less of a focus and is run on auto-pilot. ii2P’s KeyPass™ solution ensures that your investment in password management technologies continues to yield results, through our ongoing support and consultation to make certain:

• Your password management implementation is configured and optimized to support the largest opportunity for results
• Your end users are continuing to utilize your password management tool rather than starting to rely on the help desk
• Increases in help desk volume are analyzed to determine if new password management features or targets need to be implemented

KeyPass™ Features

Adoption Services

• Integrates proven adoption processes to sustain maximum end user and agent adoption.  Ensure high end user adoption through programs that integrate Awareness, Training, Promotion and Attention around the value of password management solutions.

Ongoing Administration Services

• Includes monitoring the daily health of Password Manager, an ongoing adoption program, training, installation of vendor patches and fixes, ongoing analysis of usage metrics and trends, and annual upgrade planning.

Self-Service Knowledge Content

• Customized Password Manager content, accessed through KeyPass™ support site. End Users and Service Desk agents can tap into articles pertaining to the most common password reset solution issues encountered.

Self-Service Password Resets

• Access to Password Manager solution from a KeyPass™ web browser to reset passwords without calling the Service Desk.  End Users authenticate by answering personal questions or their Password Manager password.

Assisted Password Resets

• Password reset calls to the Service Desk are resolved quickly using a streamlined web interface, allowing Service Desk agents to reset all passwords from one interface. The entire process takes just one to two minutes.

ii2P has the consultative expertise to help you utilize password management in a way that enables you to not only reduce your help desk costs to the fullest extent possible, but to also keep those costs down over time, all while gaining additional value and tapping into industry experts for exceptional service and support.